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SERVICING AGNES WATER, CAPTAIN CREEK, BAFFLE CREEK, EULEILAH, LOWMEAD, MOUNT MARIA, MIRIAM VALE 

 Welcome to YOUnique Support & Coordination!

Empowering Individuals with Unique Abilities to Thrive

 

At YOUnique Support & Coordination, we believe that every person deserves the opportunity to live a meaningful, empowered life — guided by their own choices, values, and goals.

Founded by Amelia Best, a passionate advocate with both lived experience and formal qualifications, YOUnique is a proudly locally owned and operated organisation. We are committed to delivering compassionate, person-centred support services under the National Disability Insurance Scheme (NDIS).

Amelia has dedicated herself to walking alongside individuals and families as they navigate the NDIS. Her background in Community Services & NDIS informs a hands-on, empathetic approach — ensuring participants feel truly seen, heard, and supported throughout their journey.

YOUnique Support & Coordination is more than a service provider — we are a supportive community. Backed by a team of skilled and committed support workers, we offer flexible, one-on-one assistance tailored to meet the unique needs, strengths, and aspirations of each participant.

Our Mission

To foster a nurturing, empowering environment where individuals of all abilities feel respected, included, and capable of achieving their fullest potential. Whether it’s developing everyday skills, building confidence, or working toward long-term independence, we are here to support and uplift — every step of the way.

Our Values

At YOUnique Support & Coordination, our name embodies our purpose: delivering personalised, participant-centred support that recognises and celebrates the uniqueness of every individual.

Our values are the foundation of everything we do. They shape our culture of respect, inclusion, and empowerment, guiding how we support participants, collaborate as a team, and engage with our community.

Respect

We honour the dignity, rights, and choices of every participant, family member, and team member. We listen actively, communicate transparently, and always act with integrity and professionalism.

Empowerment

We believe in the strength and potential of every individual. Our goal is to build confidence and independence by working with participants — not for them — so they can make informed decisions and take control of their own lives.

Inclusion

We welcome and embrace diversity in all its forms. YOUnique is committed to creating a safe, supportive, and accessible environment where individuals of all backgrounds, abilities, cultures, and identities feel seen, heard, and valued.

Accountability

We hold ourselves to the highest standards of ethical conduct, safety, and service delivery. We take ownership of our actions, follow through on our commitments, and ensure transparency and consistency in everything we do.

Compassion

Every interaction is approached with kindness, empathy, and genuine care. We understand the emotional journey many participants and families face, and we strive to build relationships based on trust, patience, and heartfelt support.

Collaboration

Great outcomes happen when we work together. We foster a team environment built on open communication, mutual respect, and strong partnerships — both within our organisation and with participants, families, allied health professionals, and community networks.

Why Choose YOUnique?

Locally Owned & Community Connected

Local and committed to strengthening the communities we serve.

Lived Experience Meets Professional Insight

Our support is grounded in authentic understanding, backed by real-world knowledge and qualifications.

Empowering, Not Just Assisting

We focus on building capacity — helping participants grow in confidence, independence, and self-determination.

A Team That Truly Cares

Our dedicated support workers are hand-picked for their compassion, reliability, and commitment to making a lasting difference in the lives of others.

 

 Trust, Honesty & Transparency in NDIS

Navigating the NDIS can be complex — but you don’t have to do it alone. We prioritise open communication, realistic expectations, and full transparency in everything we do. From plan implementation to daily supports, we build trust by being honest, accountable, and always acting in your best interests

Whether you're seeking assistance with self-care, community access, NDIS navigation, or skill development, YOUnique Support & Coordination is here to help you live life your way — as your true and unique self

Company Director Amelia Best with pet goat Nibbles

SUPPORTING YOU TO BE THE BEST VERSION OF YOU!

Meet Amelia
SERVICES
YOUnique Support & Coordination Services

 NDIS Core Supports

Providing essential day-to-day assistance to help participants live as independently as possible.

Assistance with Self-Care
Personal care routines and daily living activities tailored to individual needs.

Community Access
Support to participate in social, recreational, and community activities.

House & Yard Maintenance
Help with basic home and garden upkeep to support a safe, clean living environment.

 

NDIS Capacity Building Supports

Empowering participants with the tools and support they need to build skills and independence.

Level 2 Support Coordination
Navigate your plan, connect with services, and build your confidence in managing supports.

Individual Skills Development
Life skills training to increase independence, communication, and community engagement.

Referral to Allied Health Providers
Assistance connecting with occupational therapists, psychologists, physiotherapists, and more.

 

NDIS Additional Services

Helping participants get the most from the NDIS — from start to success.

Assistance Applying to the NDIS
Step-by-step support to help you understand and submit your application.

NDIS Plan Reviews
Preparation and guidance to ensure your plan reflects your evolving goals and needs. 

Community Services

Referrals to Local Providers
Connecting you with trusted community services tailored to your needs.

PROVIDERS
Occupational Therapist
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At Allied Care & Co, we pride ourselves on delivering exceptional care and support to our clients through our unwavering commitment to excellence. We continuously strive to enhance our mobile allied health services to better serve our clients and local communities through a multidisciplinary model of care. With a culture of continuous improvement, we ensure that our clinical care and support are always evidence-based and of the highest quality, leaving no one behind in our pursuit of excellence.

TESTIMONIALS

Testimonials

I highly recommend the team at YOUnique Support & Coordination — such a compassionate and dedicated group who genuinely love and care for their clients. They consistently go above and beyond, offering incredible support and showing a true passion for what they do. Their commitment to making a positive impact is truly inspiring.

I’ve had the opportunity to work with the team at YOUnique Support & Coordination, and they are genuinely caring professionals who are always open to collaboration. As a Speech Pathologist, I’ve appreciated their responsiveness to clients’ needs and their ability to adapt their approach to effectively engage with each individual. Their passion for supporting others is clear and reflects the dedication required to make a real difference in the lives of vulnerable people. Thank you to the YOUnique team for being such a valuable and compassionate part of our community.

The team at YOUnique Support & Coordination are truly heart-centred and consistently place their clients’ needs at the forefront of everything they do.

They have been incredible, and I am so grateful for the guidance and support they've provided as we’ve navigated the often frustrating world of the NDIS.

Thank you to the entire YOUnique team — we truly couldn’t have done it without you!

How can we help?

Contact Us

We’d love to hear from you! Whether you have a question about our services, need support, or want to make a referral — our team is here to help.

Please fill out the form below and we’ll get back to you as soon as possible

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Feedback & Complaints

We welcome your feedback

At YOUnique Support & Coordination, we are committed to continuous improvement and providing the highest quality support to our participants and their families. Your feedback — both positive and constructive — is not only welcome, but essential to helping us grow and better meet your needs.

We’re Listening

Whether you’d like to share a compliment, suggest an improvement, or raise a concern, we take all feedback seriously and respond with respect, transparency, and care.

 

How to Provide Feedback or Make a Complaint

You can share your feedback or complaint in any way that’s comfortable for you:

 

We will acknowledge all formal complaints within 2 business days and aim to resolve them as quickly and fairly as possible. You have the right to involve a support person or advocate at any stage of the process.

Your Rights

Providing feedback will never affect the quality of your support or services. If you’re not satisfied with how we’ve handled a complaint, you can also contact the NDIS Quality and Safeguards Commission for independent support:

YOUnique Support & Coordination – Feedback & Complaints Form

We value your voice. Your feedback helps us improve our services and ensure we're supporting you in the best way possible.

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Your feedback is important to us and will be handled with confidentiality, respect, and in line with our policies.

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